Hello, I’m David
A business technology partner for business leaders
EXperienced. Capable. Valuable.
I work with business leaders to make sure the technology they rely on is aligned to their needs, and they can use it for their own effectiveness, and that of their organization.
Blog Articles
Writing on topics of interest for business leaders, for their enterprise and personal technology needs.
Business Technology Strategy
Helping organizations develop a strategy for information technology that will drive their ability to meet business goals.
Team Definition and Build
Defining roles and team structure, and helping to identify and onboard highly qualified candidates that work with others effectively.
Software Selection
Helping select enterprise software (ERP, CRM, Document Management, etc.) using pre-built toolkits modified for your needs.
Vendor Management
Creating value added relationships with vendors from identification to contract review, then ongoing performance management.
Technology Choices
Selecting technology stacks, including infrastructure and cloud systems aligned to the business.
Consultations
Projects Delivered
Articles Written
Cups of Coffee
Welcome. I am David Howard and want to take a moment to provide some background and insight into why I am here, as well as answer a few common questions. As a business technology consultant serving as a guide to business leaders, in matters of information technology, it has become apparent the wheels of technology are often complex.
My passion is to see technology simplified and work in a system of process and people. To allow the socialization of technology so that it sinks into the background while at the same time still driving communication and collaboration between people in an organization focused on making something or providing something, and serving someone. If we were to compare it to a car, people get into a car and go somewhere, all the while talking and planning. If the car is new, some time and conversation is spent on the features and design of the car, but eventually the conversation returns to the intent of getting to the destination and the details of the car fade away, while at the same time it is doing its job. Technology should work like that. Unless the car is no longer serving its purpose or needs some fuel, maintenance, or replacement, it should no longer be the topic.
I want to help business leaders do that: have technology get them somewhere as fast as they need to do, without being the main topic. Instead of discussing maintenance, let’s discuss performance and new opportunities for the business.
What does BizTechSherpa mean anyway?
I chose the name BizTechSherpa to combine the things I love. BizTech describes the fusion of business people and processes with technology; see below, and above, for some thoughts on that. Sherpa is a term that describes one who guides others to new places, commonly applied to the Nepalese guides who help people reach the top of Mount Everest. They are there with the explorer seeking new views, showing them the safest and most effective way to get to these seemingly insurmountable heights. That’s where I am with business leaders who want to get to a new height for their organization.
What is business technology vs information technology?
The term information technology (IT) or even Information Systems (IS) has been used to describe the technology function in an organization. But that keeps it separate from the people it serves, much like it traditionally has been behind a glass wall or a locked door. It is not ingrained in the organization when thought of that way. By using the term business technology, we assume that the technology exists to support the needs of the business and is intertwined with the business people and goals to create new opportunities.
Why the Compass Logo?
A compass is what I seek to be. A compass tells you the direction you are heading, and what true north is. In the important decisions I can help with, there will be a true north representing an optimal means to the desired end, and many other options that may be acceptable, but not optimal. Optimal for business technology decisions is generally one with the greatest ROI that adds the greatest value and satisfaction to the people affected by the change. And that is ultimately what I want for you through this site. When I selected an image of a compass, I purposely chose one that does not point true north; because we can rarely get there with the unknowns of technology and the changing needs of people, but we can get close. I want you to have the best business technology consulting input you can get.
Why are there two distinct sections: Enterprise Management and Connected Executive?
I have two focus areas to speak about that I have a real interest in because I think it will make a difference for you.
The first is Enterprise Management. This includes the issues that affect your entire organization. The systems and directions that impact your top and bottom lines, affect your ability to grow and manage risk and provide a cohesive approach for the organization to work within. Topics will include the structure and services of the Information Technology function, its relationship to the rest of the business, and the key systems and policies it implements. My goal is that the business leader understands how to get the most out of their information technology function and not allow it to become a bottleneck.
The second focus area is the Connected Executive. I am a connected person, and use multiple systems and methods to curate, consume, create, and share information that drives change and improvement for others. I want to share how I do that on the go, or in the office. My goal is that you personally are a more effective and efficient user of information technology. The topics won’t be on the enterprise level, they will be on the personal use technology level: what laptop, tablet, phone, application, etc. will help you be connected to what is going on without getting in the way? I love technology, and try almost everything to see how it will work for me, so let me share what I have learned.
Skills Available to You
I have had the pleasure to lead successful organization and projects that span various areas; here a few.
- Selection and Implementation of multiple ERP systems (tier 1 and 2)
- Selection and Implementation of multiple CRM systems.
- Selection and Implementation of multiple Document Management systems.
- Project Management of numerous infrastructure, software development, and even building the graphic arts department for a client. Managed a three year, million dollar software development project to success for a large Cleveland manufacturer.
- Helped a large Cleveland based healthcare organization build its IT team and delivered numerous successful projects.
- 10+ years in various roles, including Chief Operating Officer for a software development firm, which grew from 9 to 29 employees in my tenure.
- 12+ years as Managing Partner for a Managed Service Provider (MSP) which grew over 600% in that time.
- 12 years as a software developer for the United States Air Force.
- 2 years as the organizational Entrepreneurial Operating Systems (EOS) Integrator
- Sales of IT Services – up to $3.6 million per year, including projects over $1,000,000, and monthly recurring revenue (MRR) client of up to $40,000 per month.
- Developed multiple products for my organization and clients
- Created several successful business plans.
- Significant experience in multiple industries, including financial, healthcare, manufacturing. business to business services, and non-profit.
Sometimes I write About technology
The First Hire for IT for an SMB
As you grow, you realize a need for an IT resource in your business. Who should you hire. We provide advice on When, and Who you should hire.
Steve Jobs Passing 10 Years Ago – Thoughts at the Time
Steve Jobs passed 10 years ago. I wrote this at the time, and continue to use Apple products to this day.
Measuring Employee Engagement
Measuring Employee Engagement is essential to an organization over fifteen employees. Read to see how to know and address their concerns.